FAQs
LONG LASHES
How do I apply Long Lashes?
Before applying Long Lashes, ensure the eye area is clean and dry. Shake the tube well and remove any excess product by wiping it on the inside of the tube. Apply the product to your upper lash line (where the roots of your lashes meet your eyelid) and allow it to seep into your lash follicles. Let the product completely dry before applying eye makeup.
How often do I apply Long Lashes?
Apply Long Lashes once or twice daily for the first 10-12 weeks, then every 2 days for ongoing maintenance.
What is the difference between Long Lashes and other eyelash enhancers?
Long Lashes is HORMONE-FREE and does NOT contain any prostaglandins which have been linked to side effects such as - change in iris colour, darkening of eyelid colour, inflammation around the eyes, dry eye, redness, itching and watering.
Synthetic prostaglandins have many different names, a few common ones used in serums are: Isopropanol Phenyl-hydroxy-pentene Dihydroxy-cyclopentyl-heptenate (Isopropyl cloprostenate); Dechloro Dihydroxy Difluoro Ethylcloprostenolamide and Bitamoprost.
Long Lashes does NOT CONTAIN:
Hormones, Petrochemicals, Parabens, Sulphates, Phthalates, Sodium Chloride, Palm Oil, Ethanolamine Compounds (MEA, DEA, TEA), Gluten or Artificial Colours.
What if I wear contact lenses?
We suggest using Long Lashes at night, after you have taken your lenses out for the day.
What if I’m pregnant or breastfeeding?
Long Lashes has not been tested on pregnant or breastfeeding mothers, therefore, please consult your physician first.
What if I’m having cancer treatment?
Always check with your treating doctor first. We recommend you wait 6 months after your final chemotherapy treatment before using Long Lashes as it may restrict the product from working to its full potential. We also suggest you start slowly and commence using Long Lashes every 2 days, to ensure there is no sensitivity occurring due to the cancer treatment.
What if I have eyelash extensions?
You can still use Long Lashes even with eyelash extensions, however, please wait 2 days after having your extensions applied, to ensure the glue has dried properly. Remember to apply the product to your eyelid skin and not your actual lashes. By applying Long Lashes every second day, the vitamins will help strengthen and lengthen your own lashes to create a support structure to attach the extensions to, all whilst protecting your own lashes from the glue and weight of the extensions.
What if my eyes become sensitive?
Although our ingredients are gentle, some people may experience mild sensitivity when commencing use of Long Lashes, if this occurs it is usually due to over applying the product, so please cease use until symptoms have subsided. Once the eye area has returned to normal you can restart use of Long Lashes every second day. Your results may take a little longer, but they will still work. If your eyes are still sensitive to the product we recommend discontinuing use.
When will I see results?
You should start to notice results within 4-8 weeks with the full effect taking place around 12 weeks. After this period, we suggest you apply Long Lashes every 2 days for maintenance, to keep your lashes long and full. If you stop using the product, your lashes will eventually return to their prior natural state, so keep applying it regularly for optimum results.
* results may vary with each individual and medication and medical conditions may slow results (thyroid in particular).
Is Long Lashes Vegan, Gluten Free and Cruelty Free?
Yes - we can proudly say we are all of the above :)
What are the Ingredients in Long Lashes?
Aqua, Glycerin, Sorbitol, Chamomilla Recutita (Matricaria) Flower Extract, Niacinamide, Vitis Vinifera (Grape) Seed Extract, Panthenol, Sodium Lactate, Simmondsia Chinensis Seed Extract, Acctostaphylosn Uva Uris Leaf Extract, Sodium Hyaluronate, Myristoyl Pentapeptide-17, Myristoyl Hexapeptide-16, Myristoyl Tetrapeptide-12, Biotinoyl Tripeptide-1, Hydroxipropyl Guar, Hydroxyethylcellulose, Sodium PCA, Polysorbate 80, Polysorbate 20, Potassium Sorbate, Phenoxyethanol, Ethylhexylglycerin, Sodium Benzoate, Sodium Hydroxide.
Precaution
For external use only - avoid contact with the inside of the eye. Do not swallow. Keep out of reach of children. Not recommended if pregnant or breastfeeding. If irritation occurs, reduce application frequency or discontinue use and consult a doctor.
BOLD BROWS
How do I apply Bold Brows?
Before applying Bold Brows, ensure the eye area is clean and dry. Shake the tube well. Apply the product to the skin under the arch of your eyebrow and any patchy areas of your actual eyebrow. Let the product completely dry before applying eye makeup.
How often do I apply Bold Brows?
Apply Bold Brows daily for the first 10-12 weeks, then every 2 days for ongoing maintenance.
Is Bold Brows Hormone and Paraben Free?
Bold Brows is HORMONE-FREE and does NOT contain any prostaglandins which have been linked to side effects such as – change in iris colour, darkening of eyelid colour, inflammation around the eyes, dry eye, redness, itching and watering.
Synthetic prostaglandins have many different names, a few common ones used in serums are: Isopropanol Phenyl-hydroxy-pentene Dihydroxy-cyclopentyl-heptenate (Isopropyl cloprostenate); Dechloro Dihydroxy Difluoro Ethylcloprostenolamide and Bitamoprost.
Bold Brows does NOT CONTAIN:
Hormones, Petrochemicals, Parabens, Sulphates, Phthalates, Sodium Chloride, Palm Oil, Ethanolamine Compounds (MEA, DEA, TEA), Gluten or Artificial Colours.
What if I'm pregnant or breastfeeding?
Bold Brows has not been tested on pregnant or breastfeeding mothers, therefore, please consult your physician first.
What if I'm having cancer treatment?
Always check with your treating doctor first. We recommend you wait 6 months after your final chemotherapy treatment before using Bold Brows as it may restrict the product from working to its full potential. We also suggest you start slowly and commence using Bold Brows every 2 days, to ensure there is no sensitivity occurring due to the cancer treatment.
When will I see results?
You should start to notice results within 4-8 weeks with the full effect taking place around 12+ weeks. After this period, we suggest you apply Bold Brows every 2 days for maintenance, to keep your brows thick and full. If you stop using the product, your brows will eventually return to their prior natural state, so keep applying it regularly for optimum results.
* results may vary with each individual and medication and medical conditions may slow results (thyroid in particular).
Is Bold Brows vegan, gluten free and cruelty free?
Yes – we can proudly say we are all of the above :)
What are the ingredients in Bold Brows?
Aqua, Glycerin, Sorbitol, Chamomilla Recutita (Matricaria) Flower Extract, Niacinamide, Vitis Vinifera (Grape) Seed Extract, Panthenol, Sodium Lactate, Simmondsia Chinensis Seed Extract, Acctostaphylosn Uva Uris Leaf Extract, Sodium Hyaluronate, Myristoyl Pentapeptide-17, Myristoyl Hexapeptide-16, Myristoyl Tetrapeptide-12, Biotinoyl Tripeptide-1, Hydroxipropyl Guar, Hydroxyethylcellulose, Sodium PCA, Polysorbate 80, Polysorbate 20, Potassium Sorbate, Phenoxyethanol, Ethylhexylglycerin, Sodium Benzoate, Sodium Hydroxide.
Precaution
For external use only – avoid contact with the inside of the eye. Do not swallow. Keep out of reach of children. Consult your doctor if pregnant or breastfeeding. If irritation occurs, reduce application frequency or discontinue use and consult a doctor.
HERO HAIR GROWTH SERUM
How do I apply Hero Hair Growth Serum?
Apply daily on the desired head area and massage in using the silicone brush included to help stimulate the blood flow and allow the serum to penetrate the follicles deeper. For longer hair, separate the hair into sections and apply. For best results makes sure hair is clean and mostly dry. Do not oversaturate. Do not rinse out. Wash hands thoroughly. Style hair as desired.
How often do I apply Hero Hair Growth Serum?
Apply Hero Hair Growth Serum once daily. There is no need to apply more often as you will only run out of product quicker. The key to success is consistency. Make sure you apply every day. You can apply morning or night, but we suggest night as you are less likely to sweat the serum off or dilute it due to weather conditions (rain, swimming etc).
Is Hero Hair Growth Serum Nasty Free?
Hero Hair Growth Serum does NOT contain Hormones, Petrochemicals, Parabens, Sulphates, Phthalates, Sodium Chloride, Palm Oil, Ethanolamine Compounds (MEA, DEA, TEA), Gluten or Artificial Colours.
Is Hero Hair Growth Serum Vegan, Gluten Free and Cruelty Free?
Yes - we can proudly say we are all of the above.
What if I'm pregnant or breastfeeding?
Hero Hair Growth Serum has not been tested on pregnant or breastfeeding mothers, therefore please consult your physician first.
What if I'm having cancer treatment?
Always check with your treating doctor first. We recommend you wait 6 months after your final chemotherapy treatment before using Hero Hair Growth Serum as it may restrict the product from working to its full potential.
Can I use Hero Hair Growth Serum on my eyelashes or eyebrows?
No – Hero Hair Growth Serum contains parfum, which will make your eyes sensitive. Please use our Long Lashes eyelash enhancer and Bold Brows eyebrow enhancer on these areas.
When will I see results?
You should notice results within 12-16 weeks after daily use of Hero Hair Growth Serum. Results may vary from person to person and medication and medical conditions may slow results, however for the best possible results we suggest consistency – use once a day.
What are the ingredients in Hero Hair Growth Serum?
Aqua, Glycerin, Sorbitol, Chamomilla Recutita (Matricaria) Flower Extract, Niacinamide, Vitis Vinifera (Grape) Seed Extract, Panthenol, Sodium Lactate, Simmondsia Chinensis Seed Extract, Acctostaphylosn Uva Uris Leaf Extract, Sodium Hyaluronate, Myristoyl Pentapeptide-17, Myristoyl Hexapeptide-16, Myristoyl Tetrapeptide-12, Biotinoyl Tripeptide-1, Hydroxipropyl Guar, Hydroxyethylcellulose, Sodium PCA, Polysorbate 80, Polysorbate 20, Potassium Sorbate, Phenoxyethanol, Ethylhexylglycerin, Sodium Benzoate, Sodium Hydroxide, Parfum (Fragrance).
Precaution
For external use only – avoid contact with the inside of the eye. Do not swallow. Keep out of reach of children. Consult your doctor if pregnant or breastfeeding. If irritation occurs, reduce application frequency or discontinue use and consult a doctor.